Return Policy & Instructions

Requirements

• Only “In Stock” bar stools can be returned for exchange or refund. Visit our Help Center for more information about the types of stools we sell.
• Your bar stools must be unused, in like-new condition and must be in their original packaging and all parts, papers and packing material must be included. (After all, we need to be able to sell them again!)
• All returns require our Return Merchandise Authorization Number (RMA) on each shipping label. Returns shipped to us without an RMA are subject to refusal.
• Return requests must be sent to us within 10 days of receipt of your delivery.

Instructions

1. Email your request to returns@nationalbarstool.com. Immediately after you send your request, you will receive an automated confirmation email from us. (This acts as a time-stamp receipt for your records.)
2. Please allow one to two business days for us to review your request.
3. If approved, we will email you an RMA with additional instructions.

Return Shipping

Please note that you will have to pay for all return shipping costs. Be sure to ship all items via a trackable shipping service, such as UPS or FedEx. Also be sure your shipment has enough insurance to cover the value of the merchandise being returned. Returned bar stools that get lost or damaged in transit cannot be refunded.

Refunds

Upon receipt of a properly processed and shipped return, we will inspect the merchandise to ensure all parts, papers and packing material are included, and that the bar stools are unused, in like-new condition. If, upon inspection, your return meets all these requirements, we will refund, to the original payment method, your full purchase price, minus a 25% restocking fee.

Exchanges

If you would like to exchange the bar stools you ordered for different stools of an equal or greater value, we will gladly waive the normal restocking fee.